P.O Box 2205, Cornelius, NC 28031

Policies

WARRANTY INFORMATION

 

LIMITED WARRANTY

Palatial Furniture warrants this product to the original retail purchaser as follows:

 

FRAME: Palatial Furniture warrants to the original retail purchaser, the wood frame to be free from manufacturing defects for five [5] years from date of delivery, in its original fabric, under normal use and conditions. Palatial Furniture will, at its option, repair the defect or replace the part that is defective.  Where evidence of excessive soiling, improper cleaning, abuse, or where the leather or fabric has had some form of chemical applied, the warranty will not apply. The warranty coverage does not apply to furniture used for commercial purposes, or furniture altered from its original state, or moved from its original delivery address.  This warranty is NOT transferable.

 

CUSHIONS AND SPRINGS:    Frame Springs have a two [2] year warranty.  Seat and back cushions have a one [1] year limited warranty.  The natural softening of cushions (known as natural compression of the foam) and springs is not a defect.  This softening will occur through normal use and is not considered to be a manufacturing defect.  Also, fillings and materials will soften to conform to the shape of the user.  This is also considered normal and not a manufacturing defect.

 

MOTION MECHANISMS AND MOTORS: Recliner mechanisms are warranted for the period of two [2] years from the date of the original date of purchase.  Electric motion motors are covered for a period of two [2] years. This warranty covers replacement PARTS only. A valid proof of purchase is required before the warranty claim or parts request can be honored.

 

COVERINGS:  Leathers and fabrics are warranted to be free from defects for one [1] year.  This, however, does not cover abuse, wearing quality or color fastness of leather. The warranty does not cover fading or discoloration of leather or fabric due to sunlight (direct or indirect) or body oils.  Natural markings on Leather, such as scars, brands, grain variations wrinkles etc., are normal characteristics and are not construed as defects. The application of any anti-stain treatments, or the use of any cleaning compounds, other than brush vacuuming, renders this warranty null and void.

 

WARRANTY LIMITATIONS: Palatial Furniture reserves the right to inspect and either repair or replace the product at our discretion.  Palatial furniture is not responsible for inspection, pick up and delivery fees for local repairs under the above warranty.  This limited warranty only applies to the original retail purchaser at the address of the original delivery.  This warranty does not apply to damage after the sale, improper use or cleaning with harsh abrasives, negligence or inadequate maintenance, normal wear and tear, accidents including burns, cuts, scratches, tears scuffs, watermarks, dents, fading or discoloration due to sunlight (direct or indirect) and the result of damage from smoke, fire and/or water or pet damage, floor samples or products designated “as is” at the time of purchase.  This warranty does not apply to the furniture if placed in a Rental or Commercial property or Institutions. Palatial Furniture will not be liable for any loss, expense, or damage other than the furniture itself that may result from a defect in the furniture.  This warranty gives you specific rights and you may also have other rights which vary from State to State. This warranty is not transferable and null and void if the furniture is moved to a location or resold to another party…..other than the original delivery site.  We reserve the right to require defective parts to be returned to the factory upon request.

 

UPHOLSTERY CARE: For leather, dust regularly with a clear cloth.  Wipe any spills or soil using a soft dry-wet cloth and buff dry.  Do not use oils, furniture polish, or other treatments.  Using an incorrect cleaning method can cause the leather to discolor or loose its finish.  The use of surface protection treatments makes this warranty null and void.