P.O Box 2205, Cornelius, NC 28031

FAQs

Do you sell directly to consumers?
No. We have a broad retail distribution channel and you can contact the Palatial office for the retailer nearest you.

What is the construction of the Palatial products?
The frames, springing system and cushions are all the top quality you would expect from an upper end product. Please see our Quality Construction page on this website for more details.

Does Palatial warehouse any styles in the United States or is it available in full container only?
We have a large warehouse program, “Premium Express”, which offers the opportunity to get quick delivery on one piece or several pieces at a time. Please see our “Premium Express” page on this website for more details.

Does Palatial have a catalog that is available to retailers, and if so can I purchase one?
“Premium Express” is in catalog form. All other styles are available on disc from your local representative. We do not sell our catalogs but make them available for free to all stocking dealers. If you are interested in becoming a retailer, please use our online form to provide us with your information, or call us at 704-896-5665.

Where can I see your products other than on this website?
We have a showroom, open to the trade only, in High Point at the IHFC Building., Suite D1130. We are also at the World Market Center in Las Vegas, 495 S. Grand Central Pkwy, Suite A-1052.

Is it possible to mix products on a container or do I have to buy a solid container of one item?
You can mix styles on one container. Palatial offers 75 different leathers and 6 different finishes on nearly 200 styles with no minimum quantities required.

Does Palatial offer special order capability?
Yes. Allow 18-20 weeks for delivery. Learn more on our Special Order page. You may also talk to your local sales representative for details or contact the Palatial office.

What is the warranty on the Palatial products?
Please see our Policies Page for specifics.

What are the facts about leather’s durability and how should it be cared for?
Leather brings prestige to any interior with its special allure, feel and intoxicating smell. In an economy where the consumer wants the most for his or her dollar, leather delivers superior value. With continuous use, leather upholstery outlasts fabric at least 4 times over and unlike fabric, leather improves with age. With proper care, leather will age gracefully and give you many years of continued comfortable service. Palatial uses “semi-aniline” dyed leathers which are grain and color corrected, then protected with an acrylic top coat to insure a more uniform look. Our leathers are very durable and easy to care for. Avoid the use of any alkaline detergents or soapy cleaners. Occasionally wipe the leather with a soft, slightly damp cloth on the areas where body oils may be present, like tops of arms and tops of backs where your hands and head are likely to rest. Make sure to avoid putting leather in direct sunlight to prevent drying or fading.

Why should I buy Palatial over another leather brand?
If you compare the styling, design, comfort, tailoring and quality of Palatial to other comparably priced leather products you will quickly realize that Palatial offers you a tremendous value.